Refund and Returns Policy

Under what conditions can I return/ replace my product?

• Wrong Product – Wrong color/ size/ style

• Wrong item ordered/ delivered

• Unsatisfactory Product – Inauthentic/ Low Quality

• Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

• Damaged Product – Physical damage/ Tampered product or packaging

• Wrong Quantity – Missing Products/ Parts

• No Invoice/Warranty Received 

Easy Returns, Replacements & Refunds

• Return/Replacement request for any Order should be submitted within 7 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product the request should be raised within 24 Hours of receiving the product.

• Refund/Replacement will be initiated only upon receiving of the product.

• Replacement will depend upon the availability of the product.

• In case the product was damaged while in your possession, Dayal Appliances Pvt Ltd will not be under any liability to process the refund/replacement

• Damaged/ Missing/ Empty Packages/Wrong Products need to be returned within 24 Hours of receiving the product.

• Order Replacement can be done if the engineer confirms that product needs to be replaces

• Return Package should have the original Price tag and Packaging slip

• We initiate the replacement or refund within 2 working days once we receive the product at our end.

• Refund will be processed through RTGS /  NEFT / Online or the mode customer want us to process the refund

Under what conditions returns/ replacement request will not be accepted?

• If Products are Altered/ Used

• If Product is Returned without Original Packaging (price tags, labels & accessories)

• If Serial Number is tampered

• For Defective product that is covered under Manufacturer’s Warranty are Reported after 7 days of the Delivery

• For Damaged/Missing/Empty Package/Wrong product that is reported after 24 Hours of the delivery